Terms and Conditions

These general terms and conditions apply to all offers, quotations and agreements regarding the city games and activities organized by Urban Legends City Quest (hereinafter: ULCQ), located at Wijdesteeg 3G, 1012RN in Amsterdam.

Article 1: Definitions

1.1 In these general terms and conditions, the following terms are used in the following meaning, unless expressly stated otherwise: ULCQ: the employees of ULCQ as well as the company located in Amsterdam (Chamber of Commerce number 76179591); – customer: the other party of ULCQ, for whom ULCQ organizes an outing, acting in the exercise of a profession or business or as a private person; – participant: natural person belonging to the customer's group. – outing: the arrangement and/or activity(s) offered by ULCQ to the customer.

Article 2: Conclusion of the agreement

2.1 An agreement is concluded if the customer makes a reservation via the website or has verbally (also by telephone) informed (the employees of) ULCQ that he wishes to make a definitive booking. As a result, the customer enters into an oral agreement. In addition, an agreement is concluded if the customer sends an email to ULCQ in which he/she indicates that he/she wishes to make a definitive booking (booking is equivalent to making a reservation).

2.2 The person who enters into the agreement on behalf of or for the benefit of the group (the customer) is jointly and severally liable for all obligations arising from this agreement.

2.3 No cancellation will take place if you (the customer) do not sign the confirmation, or if you do not pay on time.

Article 3: Execution of the agreement

3.1 ULCQ will execute the agreement to the best of its knowledge and ability and in accordance with the requirements of good workmanship.

3.2 Only when necessary, ULCQ has the right to have certain work carried out by third parties.

3.3 The customer ensures that all information that ULCQ considers necessary or that the customer reasonably understands is necessary for the execution of the agreement, is provided to ULCQ in a timely manner. If the information required for the execution of the agreement has not been provided to ULCQ in a timely manner, ULCQ has the right to suspend the execution of the agreement and/or charge the customer for the additional costs resulting from the delay.

3.4 ULCQ is not liable for damage of any nature whatsoever when ULCQ relied on incorrect and/or incomplete information provided by the customer, unless ULCQ should have been aware of this incorrectness or incompleteness.

3.5 The customer indemnifies ULCQ against any claims from third parties who suffer damage in connection with the execution of the agreement and which is attributable to the customer.

Article 4: Payment

4.1 Payment of the expected total amount of the activity must be made in full before the date of the activity, unless otherwise agreed (in writing). This can be done in cash on the day itself, via ideal or by bank transfer in advance. 

4.2 Failure to pay on time or failure to sign the confirmation does not lead to cancellation of the booking.

4.3 After the activity has taken place, the customer may receive a final invoice. This payment must be made within 8 days of receiving the invoice.

4.4 If the customer is in default or fails to fulfill one or more of his obligations, all reasonable costs incurred in obtaining payment out of court will be borne by the customer. If the customer fails to pay the total amount on time, he will forfeit an immediately payable fine of 15% on the amount still owed. This with a minimum of €50.00.

4.5 If ULCQ has incurred higher costs that were reasonably necessary, these are also eligible for reimbursement.

4.6 Any reasonable legal and enforcement costs incurred will also be borne by the customer.

4.7 Customer owes interest on the collection costs.

Article 5: Reservation amount

5.1 The published reservation price includes all matters described in the activity, unless stated otherwise.

5.2 ULCQ charges transaction costs for every reservation via ULCQ.

5.3 The reservation price does not include: a. Transport by coach, unless otherwise agreed in writing; b. The costs of travel luggage, travel accident, health and cancellation insurance; c. Any additional costs for extra drinks and materials used.

5.4 Unless stated otherwise, prices are per person.

5.5 The published prices are based on the prices and conditions as they were known when the program was drawn up. ULCQ reserves the right to change the price before the booking is made if there is reason to do so due to price increases from third parties, including the applicable VAT regulations.

Article 6: Changes by the participant(s)

6.1 The reservation can be changed by the customer in consultation with ULCQ if and insofar as this is possible. When deducting the number of participants, the cancellation conditions apply to those numbers (see article 7).

Article 7: Cancellations 

7.1 Cancellation Policy: The following cancellation charges apply to all bookings, including group bookings, unless otherwise agreed:

• Cancellation more than 1 month before the reservation: 100% of the deposit will be refunded.
• Cancellation between 1 month and 14 days before the reservation: 50% of the deposit will be refunded.
• Cancellation within 2 weeks of booking: The deposit is non-refundable; however, the experience can be rescheduled up to 1 year after the original booking date.

Article 8: Group bookings 

Bookings of 20 people or more are considered group bookings. 

8.1 Group booking confirmation: The person making the group booking is responsible for confirming the total number of participants and, in the event of cancellation, submitting a cancellation request in writing, stating the date of cancellation.

8.2 Reduction of the number of participants: The client can reduce the number of participants up to 24 hours before the planned activity, provided that the reduction does not exceed 10% of the total group size. Reductions outside this may result in adjusted prices per person.

8.3 Additional charges: Significant changes, such as adjustments to the number of participants exceeding the 10% eligibility or programme changes made within 7 days of the event, may incur additional charges, which will be communicated to the customer prior to the activity.

8.4 Deposit Requirement: For group bookings with a quote value of €4,000 or more, a deposit of 30% of the total quote amount is required. This deposit must be paid within 30 days of confirmation of the quote.

8.5 Payment Terms: Any outstanding amounts will be invoiced after the event, with a standard payment term of 30 days.

Article 9: Cancellation of the program/changes

9.1 Only ULCQ reserves the right to make changes to the program if there are valid reasons for doing so that make activities irresponsible, or if changes are made by authorities.

9.2 If, due to circumstances, ULCQ decides that the program will not continue or that changes will be made, ULCQ will immediately inform the customer. In addition, each participant undertakes to behave appropriately in public spaces and to follow the generally applicable traffic rules.

9.3 If ULCQ decides not to allow (parts of) a program to proceed, ULCQ undertakes to issue a voucher (validity period 12 months) for the value of (parts of) the program in question, so that (parts of) the program can take place and continue on another date.

Article 10: Complaints

Despite all efforts and concerns, it is still possible that the customer believes he has a justified complaint. This complaint must be submitted to ULCQ immediately or, if possible, on the first working day. If a complaint cannot be submitted immediately or is not resolved satisfactorily, the customer must submit it in writing and stating reasons to ULCQ within one week at the latest. For complaints submitted after this period, ULCQ reserves the right to declare them inadmissible.

Article 11: Liability

11.1 If ULCQ is liable for direct damage, then that liability is limited to a maximum of the total amount of the activity.

11.2 ULCQ accepts no liability for damage resulting from death, injury, accidents, injury, loss or theft caused to or by the participant(s) during or as a result of the outing. ULCQ is never liable for indirect damage, including consequential damage, lost profits, missed savings and damage due to business stagnation. In addition, each participant declares to behave in public spaces and to bear the responsibility for following the generally applicable traffic rules.

11.3 ULCQ accepts no liability for costs already incurred by the customer such as insurance premiums if an outing cannot take place.

11.4 If and insofar as payment is not made on time, the customer is in default without any notice of default being required.

11.5 If the customer is in default, he must reimburse all costs incurred in collection, both judicial and extrajudicial.

11.6 If the participant(s) use materials from ULCQ or materials from third parties and lose them and/or damage occurs, ULCQ will charge these costs to the customer.

Article 12: Start and end time

The start and end time of the activity are stated in the order confirmation. If the activity has to be adjusted because the group is not on time, ULCQ will charge any additional costs to the customer. There is also the option for the game to be shortened, with the confirmed end time remaining leading.

Article 13: Suspension and termination

13.1 ULCQ is entitled to suspend the fulfillment of the obligations or to terminate the agreement if: - the customer does not or does not fully fulfill the obligations under the agreement. – circumstances that come to ULCQ's attention after concluding the agreement give good reason to fear that the customer will not fulfill the obligations. – when concluding the agreement, the customer has been requested to provide security for the fulfillment of his obligations under the agreement and this security is not provided or is insufficient. As soon as security has been provided, the authority to suspend expires, unless this has unreasonably delayed payment.

13.2 Furthermore, ULCQ may terminate the agreement if circumstances arise that make it impossible to fulfill the agreement or if this can no longer be expected in reasonableness and fairness. ULCQ may also terminate the agreement if there are other circumstances that no longer reasonably make it possible to maintain the agreement unchanged.

13.3 If the agreement is dissolved, ULCQ's claims on the customer are immediately due and payable. If ULCQ suspends the fulfillment of its obligations, it retains its claims under the law and the agreement.

13.4 ULCQ always reserves the right to claim damages.

Article 14: Force Majeure

14.1 ULCQ does not have to fulfill any obligation if a circumstance that is not attributable to fault and not for the account of ULCQ or the other party according to the law, a legal act or prevailing views, hinders them.

14.2 ULCQ means force majeure, in addition to what is understood in law and case law, as all external causes, foreseen or unforeseen, over which ULCQ has no influence and as a result of which ULCQ is unable to fulfill its obligations. This also includes strikes within the ULCQ company.

14.3 ULCQ may also invoke force majeure if the circumstances that prevent (further) compliance occur after ULCQ should have fulfilled its obligation.

14.4 ULCQ may suspend the obligations under the agreement during the period that the force majeure continues. If this period lasts longer than two months, ULCQ is entitled to terminate the agreement, without obligation to compensate the other party for damages.

Article 15: Disputes

15.1 The judge in the place of business of ULCQ has exclusive jurisdiction to hear disputes, unless the subdistrict court has jurisdiction. Nevertheless, ULCQ has the right to submit the dispute to the competent court according to the law.

15.2 The parties will only appeal to the court after they have made every effort to settle a dispute by mutual agreement.

Article 16: Applicable law

16.1 Dutch law applies to every agreement between UlCQ and the customer. The Vienna Sales Convention is expressly excluded.

Article 17: Amendment, explanation and location of the conditions

17.1 These general terms and conditions have been filed at the office of the Chamber of Commerce in Amsterdam.

17.2 In the event of any interpretation of the content and scope of these general terms and conditions, the Dutch text shall always prevail.

17.3 The most recently filed version or the version applicable at the time the agreement was concluded shall always apply.

17.4 The general terms and conditions can be sent to the customer upon request.

17.5 The general terms and conditions are stated on the website www.ulcq.nl and www.amsterdamshistorischarchief.nl